PRIVACY POLICY
Last updated March 2022
Forge & Fig are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. The below policy outlines how we aim to achieve this and includes the information collected when:
• you use our website www.forgeandfig.com
• you purchase a product or book an event via email, phone or in person.
• you make an enquiry on our website.
• someone is interested in gaining employment with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you provide to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Forge & Fig is a sole trading company, providing luxury cookware from quality and trusted suppliers, based in Richmond, North Yorkshire. Our registered address is: Swale Dale Lodge, Scorton Road, Brompton on Swale, Richmond DL10 7EQ
How do we collect information from you?
• when you purchase a product or book an event via email,telephone or in person.
• when you place an order online for collection or delivery.
• when you sign up to our marketing emails.
• when you purchase gift vouchers.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a purchase, register interest, purchase gift vouchers or follow our social channels. We will collect this information, so we can complete your purchase request.
When making a purchase:
The information we collect from you may include:
• title
• name
• email address (used for confirmation and post-experience/feedback emails)
• home or work address
• billing information taken for payments, deposits, ticketing, or gift vouchers
• telephone number
• company name
• marketing preferences (whether you opt-in or opt-out)
When you visit Forge & Fig
• marketing responses (where applicable)
• survey responses
• current and past purchase details
Location information
If you use our website, we may receive your generic location, for example, city.
Careers
You may submit your CV if you’re interested in working for us to hello@forgeandfig.com. This information may include:
• personal details
• employment details
• education
• salary expectations
• other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hello@forgeandfig.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a purchase/booking because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Send you service emails (purchase confirmation, awareness and post-experience feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.
• We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
How and where do we store data?
We will keep your personal data secure and will only use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@forgeandfig.com, please ensure the subject heading of the email is marked as “Update Marketing Preferences”.
You have a right to request a copy of the personal information that Forge & Fig holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@forgeandfig.com, please ensure the subject heading of the email is marked as “Data Request”.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. If you have opted in for our marketing materials, then you will continue to receive these. If you wish to opt out then email hello@forgeandfig.com, please ensure the subject heading of the email is marked as “Unsubscribe from Marketing Communications”.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
• Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
• Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For
example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies
to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral
sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google
Analytics, to assist with analysing performance. Any third-party cookie